Refund and Returns Policy
Effective Date: 22 July 2024
At Area Mama Beauty Products Trading, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a 7-day money-back guarantee from the date of delivery.
1. Eligibility for Returns
To qualify for a return and refund:
- Your request must be made within 7 days of receiving your order.
- The product must be unused, unopened, and in its original packaging.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
Please note, we do not accept returns for:
- Used or opened products
- Items marked as final sale
- Gift cards or promotional items
3. How to Request a Return
To start a return:
- Email us at support@areamama.store within 7 days of receiving your order.
- Include your order number, reason for return, and any supporting photos (if applicable).
- We’ll provide instructions for returning the item.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue promptly.
If you have any questions, please reach out to us at:
📧 Email: support@areamama.store